Stowmarket

Meet our Stowmarket team. From our specialists to emerging talent, Pequod Associates Limited’s people all share one common drive to succeed, a true enthusiasm for their work and a passion for providing exceptional service to our clients around the world.

Libby Smith

Associate Director

Email: libbysmith@pequodassociates.com
Direct Dial: +44 (0) 1449 67 4275
Mobile: +44 (0) 7711 403089
Location: Stowmarket

Libby has 28 years experience working in the Marine Insurance Market managing and negotiating claims for major global clients on behalf of insurers worldwide including Fruit, Clothing Electronics, Pharmaceuticals, Motor Vehicles, and Personal Effects. Libby also has experience in the handling of Freight Liability claims.

Having worked at Pequod for six years, Libby has responsibility for managing the team in the Pequod Stowmarket office, servicing a portfolio of clients as well as developing new business opportunities for the Pequod TPA business . Libby has also been instrumental in the design and implementation of the Pequod’s internal database and reporting systems,

Libby’s inter-personal skills and client relationships have enabled her to successfully manage the specific needs of both Insurers and the Assured. This includes prompt and efficient claims management, effective negotiating with insurers in order to achieve the desired result.

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Donna Gandy

Senior Claims Handler

Email: donnagandy@pequodassociates.com
Direct Dial: +44 (0) 1449 700 673
Mobile: +44 (0) 7800 793458
Location: Stowmarket

Donna joined Pequod October 2015 from Willis where she worked for 9 years as a Technical Manager progressing to Claims Advocate. She has handled a wide spectrum of claims over the years.

Prior to this, Donna gained considerable experience in both the shipping and insurance industries having spent 10 years, within management level and 8 years at a senior level handling direct marine carrier claims on behalf of two of the largest ranked global container operators in the world. Her specialist areas included:- on site casualty assistance, risk management / prevention, ship owner liability issues, service contract wording reviews, commercial guidance to the group (and its network of worldwide agents) and of course all areas of claims handling . Donna brings to Pequod over 30 years experience in both insurance and marine cargo claims handling.

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Karl James

Senior Adjustor

Email: karljames@pequodassociates.com
Direct Dial: +44 (0)1449 778340
Mobile:: +44 (0)7934 640114
Location: Stowmarket

Karl started work at Willis Faber & Dumas Ltd in 1977 handling cargo claims. In 1979 Karl moved on to recoveries. He spent 22 years at Willis before being transferred with the recovery business to the local law firm of Birketts Solicitors. 2003 saw the business and Karl transferring to a London recovery agent where Karl remained until 2006 before moving to the recovery department at Xchanging.

In 2011 Karl made his final move to Pequod Associates Ltd bringing over thirty years’ experience in the recovery market with him.

Dealing in the majority of areas of recovery work involving the carriage of goods by air, sea and road over the years for clients from all corners of the Globe Karl has amassed knowledge on the governing international conventions including Hague/Hague-Visby, Hamburg Rules, US COGSA, CMR, Warsaw Convention and amendments, and CIM as well as on domestic legislation/conditions covering internal transportation.

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Kelly O'Reilly

Claims Handler

Email: kellyoreilly@pequodassociates.com
Direct Dial: +44 (0) 1449 674274
Mobile: +44 (0) 7812 078147
Location: Stowmarket

Having graduated from university Kelly joined Willis in 2006, firstly working in the accounts team whilst gaining her Diploma from the Chartered Insurance Institute and then moving into the marine claims team. Kelly worked on a wide variety of accounts during her time at Willis covering various commodities, territories and markets.

In 2017 Kelly joined Pequod bringing with her over 10 years experience in the insurance industry. Kelly now handles claims and recoveries for her key accounts which deal with commodities such as fruit, motor vehicles, printers and printer peripherals. In addition Kelly also lends support to other members of the Pequod Stowmarket team with admin.

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Elaine Page

Recovery Case Handler

Email: elainepage@pequodassociates.com
Direct Dial: +44 (0) 1449 778341
Location: Stowmarket

Elaine began her career in Marine Insurance when she first joined Willis in 1996. She later joined the Recoveries Team at ‘Claims and Recovery Services Ltd’ and soon began managing an extensive caseload of recovery claims on behalf of a number of well known Global cargo insurers.
Elaine has a particular level of knowledge and experience in the handling of recoveries involving the exports to West Africa, as well as global exports within the pharmaceutical industry, all of which have involved extensive research around loss prevention.

Since joining Pequod in 2012, Elaine has widened her knowledge and experience in the Marine Cargo Industry and now handles a number of large, bespoke client accounts, involving a multitude of air, UK/international road and sea shipment claims.

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Tom Roberts

Senior Claims Handler

Email: tomroberts@pequodassociates.com
Direct Dial: +44 (0) 1449 700 674
Mobile: +44 (0) 7717 172906
Location: Stowmarket

Tom joined Pequod in 2015 from Willis Limited where he was a Divisional Director within their Marine Cargo claims team and was responsible for the end-to-end claims handling function for a number of large international and UK based clients. As a result Tom handled claims involving a wide range of cargo types, including Bulk Commodities, Vehicle’s, Electronics and Oil.

Prior to joining Willis’ Cargo claims team, Tom spent 1 year with the Agency Claims Department of Willis where he was responsible for handling cargo claims on behalf of a number of Asian markets. Tom brings with him over 15 years’ experience in cargo claims handling and further strengthens our team.

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Andrea Smith

Claims Support

Email: andreasmith@pequodassociates.com
Direct Dial: +44 (0) 1449 700670
Mobile: +44 (0) 7753 522110
Location: Stowmarket

Andrea joined Pequod in 2015, and brought with her 16 years of experience working for a leading national insurance broker.

With her background of claims administration and excellent secretarial and administration skills her role within the Pequod Stowmarket office is Administration Manager.

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David Timmins

Consultant

Email: davidtimmins@pequodassociates.com
Direct Dial: +44 (0) 1449 700671
Mobile: +44 (0) 7801 513658
Location: Stowmarket

Dave commenced his career in the insurance industry by joining Willis Faber & Dumas Limited in London in 1965. He worked within their Agency Claims Department settling claims for leading overseas underwriters and transferred to Ipswich when the company opened their office there in 1975.

Dave has 50 years of experience in marine cargo claims and brings extensive knowledge of all aspects of this and the specialised areas of General Average and Salvage.

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John Denning

Senior Claims Handler

Email: johndenning@pequodassociates.com
Direct Dial: +44 (0) 1449 674251
Mobile: +44 (0) 7990 895892
Location: Stowmarket

Before joining Pequod in January 2019, John was the senior marine claims adjuster at Sompo Japan for 14 years, where he was responsible for the claims management and administration of a number of prestigious Japanese accounts.

John is an experienced marine cargo claims handler specialising in direct and reinsurance, freight liability and goods in transit claims.
With a background working as a marine claims adjuster and a marine claims broker in both the Lloyd’s and Company markets, John brings with him 40 years experience in both marine insurance and marine cargo claims handling.

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Mitch Smith

Claims Admin Support

Email: mitchsmith@pequodassociates.com
Direct Dial: +44 (0) 1449 778343
Location: Stowmarket

Mitch first worked for Pequod whilst also studying for his Biology degree at Loughborough University, gaining the foundations of his knowledge within the insurance industry.

Since Mitch joined Pequod on a full time basis at the start of 2019 his predominant account handles claims and recoveries for a major motor vehicle company as a third party administrator.

Mitch also supports all of the Stowmarket team in assisting with their respective accounts, in addition he also takes care of all office admin duties.

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