Claims/TPA Team

Andy has worked as an agent with hundreds of insurers and has particular expertise in the account management of global cargo programmes.

As Chief Operating Officer for the Pequod Group, he has overall responsibility for the daily operation of the company.

Andy has worked as an agent with hundreds of different insurers globally and has particular expertise in account managing TPA programmes for global cargo accounts and has travelled extensively, in close liaison with insurers, brokers and assureds, in the development of various client-based online claims systems.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Libby has over 30 years experience working in the Marine Insurance Market managing and negotiating claims for major global clients on behalf of insurers worldwide.  Libby has experience in all types of cargo including Fruit, Clothing, Electronics, Pharmaceuticals, Motor Vehicles, and Personal Effects. Libby also handles Freight Liability as well as Aviation General Liability claims.

As a director Libby has the day to day responsibility for coordinating  Pequod’s TPA claims operations in the UK and  the USA offices, servicing a portfolio of clients as well as developing new business opportunities. Libby has also been instrumental in the design and implementation of Pequod’s internal database and reporting systems,

Libby’s interpersonal skills and her ability to build strong client relationships enables her to successfully meet the specific needs of both Insurers and Assureds. Libby prides herself in ensuring Pequod deliver prompt and efficient claims management in order to achieve the desired result.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Having completed her studies at University in Poland, where she achieved a Masters Degree in Economics, Patrycja commenced her career working as a Logistics Specialist for a large Polish manufacturer.

This provided Patrycja with the opportunity to develop her communication, planning and organisational skills where her main responsibilities were to ensure that Transport was co-ordinated across Europe and USA and ensure that regulatory data was reported accurately with key stakeholders.

Having moved to London to broaden and develop her skills, Patrycja worked for a global claims and recovery Agent where she was primarily responsible for a major Korean electronics account, handling claims in Africa, Europe, CIS & Middle East. Patrycja played a pivotal role in developing online claims systems and in the expansion of this business.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Joe has over 35 years of comprehensive experience/knowledge of Marine Insurance Claims handling and all related matters. He has held numerous positions of authority within the Marine Claims arena, most recently as a Senior Vice President / Marine Claims Manager for Hugh Wood Inc. Prior to that he was the Director of Marine Claims for Hilb, Rogal & Hobbs / HRH / Willis, the President of Technical Claims Services, Inc. (TCS), Senior Vice President at Aon Risk Services’ Marine Technical Services Department and Assistant Claims Manager for Sanko Kisen (U.S.A.) Corp.
He has had responsibility for direct assistance of brokerage teams, as well as marine adjusters and related staff, with extensive experience handling major marine casualties including Hull & Machinery, Cargo, P&I claims including – FFO, Fines, FDD, Charter Party disputes, Crew and other Personal Injury claims.

As a member of the Maritime Law Association of the United States Joe has served on the Committee on Carriage of Goods and the Committee on Maritime Personal. He has been an Industry Speaker and a serving member of the Association of the Average Adjusters of the United States, and the Marine Insurance Claims Association.

New York
420 Lexington Ave
Suite 300
New York
NY 10170

Donna joined Pequod October 2015 from Willis where she worked for 9 years as a Technical Manager progressing to Claims Advocate. She has handled a wide spectrum of claims over the years.

Prior to this, Donna gained considerable experience in both the shipping and insurance industries having spent 10 years, within management level and 8 years at a senior level handling direct marine carrier claims on behalf of two of the largest ranked global container operators in the world. Her specialist areas included:- on-site casualty assistance, risk management/prevention, shipowner liability issues, service contract wording reviews, commercial guidance to the group (and its network of worldwide agents) and of course all areas of claims handling. Donna brings to Pequod over 30 years of experience in both insurance and marine cargo claims handling.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Tom joined Pequod in 2015 from Willis Limited where he was a Divisional Director within their Marine Cargo claims team and was responsible for the end-to-end claims handling function for a number of large international and UK based clients. As a result, Tom handled claims involving a wide range of cargo types, including Bulk Commodities, Vehicle’s, Electronics and Oil.

Prior to joining Willis’ Cargo claims team, Tom spent 1 year with the Agency Claims Department of Willis where he was responsible for handling cargo claims on behalf of a number of Asian markets. Tom brings with him over 15 years’ experience in cargo claims handling and further strengthens our team.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Zach graduated from SUNY Maritime College in 2015 where he obtained a Master of Science in International Transportation Management.

After graduating, Zach started in the insurance industry joining Pantaenius America, where he handled a variety of yacht hull and liability claims, before moving into the commercial general liability market.

Zach joined Pequod in October 2022 where he now handles a variety of Hull and Machinery, Personal Injury, Freight Liability and Cargo Claims.

New York
420 Lexington Ave
Suite 300
New York
NY 10170

Before joining Pequod in January 2019, John was the senior marine claims adjuster at Sompo Japan for 14 years, where he was responsible for the claims management and administration of a number of prestigious Japanese accounts.

John is an experienced marine cargo claims handler specialising in direct and reinsurance, freight liability and goods in transit claims.

With a background working as a marine claims adjuster and a marine claims broker in both the Lloyd’s and Company markets, John brings with him 40 years experience in both marine insurance and marine cargo claims handling.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Following the completion of her Business Mathematics degree in 2006 Kelly began her career by joining Willis. Her first role was in the accounts department.

Kelly developed advanced excel skills and she was a key contributor to the development and implementation of new processes across the accounting and settlement department. Having established a solid understanding of marine insurance Kelly then joined the cargo claims team, where she worked on a wide variety of accounts covering various commodities, territories and markets.

In 2017 Kelly joined Pequod bringing with her over 10 years of experience and a Diploma from the Chartered Insurance Institute. Kelly seamlessly handles claims and recoveries for key accounts, using her broad skill set to deal with a variety of commodities and policies.

In addition to handling claims and recovery files, Kelly has meetings with key contacts, produces reports internally and externally and also provides mentorship, training and guidance to assist other team members in developing their own skills and experience.

Kelly also processes payments on behalf of the TPA team as well as handling accounting queries.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Ellie joined Pequod in January 2020 with 5 years of experience as a Senior Claims Advisor at LV Insurance. At LV Ellie handled a variety of different claim types, specialising in the non-standard commercial market.

At Pequod, Ellie handles claims and recoveries for key accounts within the business.

As well as dealing with a variety of commodities including photocopiers and their peripherals, her skills have been broadened by dealing with liability claims within the aviation industry. 

Her role includes management of specific accounts, query resolution, regular communication with third parties and providing training & support to team members.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Following  10 years working in the dentistry industry Amy joined Pequod in 2020 and has now progressed to the tole of claims handler, working with Pequod’s TPA team in Ipswich.

Amy handles claims and recoveries for key accounts dealing with a variety of commodities including electronic equipment and their peripherals, plus a large global account dealing with motor vehicles.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Megan brings to Pequod her strong attention to detail and has the ability to manage tight deadlines both of which are vital in her role supporting the TPA team. Megan handles a broad variety of administrative tasks for the smooth running of the Ipswich office. She also assists the entire TPA team with data entry onto Pequod’s bespoke claims system and creates data reports to meet clients’ needs.

She employs excellent organisational and communication skills to support the team in providing an efficient and high level of service to Pequod’s clients across the globe.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Sally joined Pequod in 2023 bringing with her a wealth of experience in administration and insurance. Sally has over 20 years’ experience working within Aviation Insurance for a leading national insurance broker as well as 10 year experience working for a major bank.

She has gained a solid understanding of insurance and insurance processes from her previous roles, which included claims handling and administration for major Airline accounts covering multiple territories. In addition to her claims background Sally also brings with her credit control and accounting experience. More recently Sally has performed administrative functions for a variety of businesses.  With her strong background in claims, administration and accounts Sally brings with her a multitude of organizational and administrative skills, which she now employs to support all of the TPA claims team.

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Andrea joined Pequod in 2015 and brought with her 16 years of experience working for a leading national insurance broker.

With her background in claims administration and excellent secretarial skills, her role within the Pequod Ipswich office is Claims Support

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ

Sharon joined Pequod in February 2024, bringing a wealth of experience from her 40 years working in administrative and secretarial roles. One of Sharon’s previous roles include 10 years supporting the marine claims team for a leading broker.

Sharon brings with her excellent secretarial and administrative skills, including the ability to prioritise a busy and varied workload and strong attention to detail. Sharon is also proficient in using a variety of computer systems and is able to quickly master new tasks. Sharon is a key member of Pequod’s Administrative Support team based in Ipswich which provides claims support for Pequod’s TPA team globally. Sharon undertakes a diverse range of tasks which in addition to the support provided to the claims team, includes communicating timely and accurate claims data and payment information to a broad range of external clients and serviced providers

Pequod Ipswich
Felaw Maltings
4 Felaw Street
Ipswich
Suffolk
IP2 8SJ