Claims/TPA Team

Through our experienced global claim teams in the
UK, USA and Asia, we are well placed to deliver an
unrivalled level of service to insurers, brokers and
assureds on a global basis.

Andy Hearn
Chief Operating Officer

Mail: Quicklink

Office: +44 (0) 207 953 7733

Mobile: +44 (0) 7711 066 889

Andy has worked as an agent with hundreds of insurers and has particular expertise in the account management of global cargo programmes.

As Chief Operating Officer for the Pequod Group, he has overall responsibility for the daily operation of the company.

Andy has worked as an agent with hundreds of different insurers globally and has particular expertise in account managing TPA programmes for global cargo accounts and has travelled extensively, in close liaison with insurers, brokers and assureds, in the development of various client-based online claims systems.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Libby Smith
Associate Director

Mail: Quicklink

Office: +44 (0) 1449 674 275

Mobile: +44 (0) 7711 403089

Libby has over 30 years of experience working in the Marine Insurance Market managing and negotiating claims for major global clients on behalf of insurers worldwide.  Libby has experience in all types of cargo including Fruit, Clothing, Electronics, Pharmaceuticals, Motor Vehicles, and Personal Effects. Libby also handles Freight Liability as well as Aviation General Liability claims.

In her role as associate director, Libby has responsibility for coordinating the Pequod TPA Claims Team, servicing a portfolio of clients as well as developing new business opportunities. Libby has also been instrumental in the design and implementation of Pequod’s internal database and reporting systems,

Libby’s inter-personal skills and her ability to build strong client relationships enable her to successfully meet the specific needs of both Insurers and Assureds. Libby prides herself in ensuring Pequod deliver prompt and efficient claims management in order to achieve the desired result.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Joseph MacDonald
Director

Mail: Quicklink

Mobile: +1 212 209 3939

Joe has over 35 years of comprehensive experience/knowledge of Marine Insurance Claims handling and all related matters. He has held numerous positions of authority within the Marine Claims arena, most recently as a Senior Vice President / Marine Claims Manager for Hugh Wood Inc. Prior to that he was the Director of Marine Claims for Hilb, Rogal & Hobbs / HRH / Willis, the President of Technical Claims Services, Inc. (TCS), Senior Vice President at Aon Risk Services’ Marine Technical Services Department and Assistant Claims Manager for Sanko Kisen (U.S.A.) Corp.
He has had responsibility for direct assistance of brokerage teams, as well as marine adjusters and related staff, with extensive experience handling major marine casualties including Hull & Machinery, Cargo, P&I claims including – FFO, Fines, FDD, Charter Party disputes, Crew and other Personal Injury claims.

As a member of the Maritime Law Association of the United States Joe has served on the Committee on Carriage of Goods and the Committee on Maritime Personal. He has been an Industry Speaker and a serving member of the Association of the Average Adjusters of the United States, and the Marine Insurance Claims Association.

New York
10 Grand Central
155 East 44th Street,
New York
NY 10017

Patrycja Christiansen
Assistant Manager

Mail: Quicklink

Office: +44 (0) 207 953 1227

Mobile: +44 (0) 7895 990 387

Having completed her studies at University in Poland, where she achieved a Masters Degree in Economics, Patrycja commenced her career working as a Logistics Specialist for a large Polish manufacturer.

This provided Patrycja with the opportunity to develop her communication, planning and organisational skills where her main responsibilities were to ensure that Transport was co-ordinated across Europe and USA and ensure that regulatory data was reported accurately with key stakeholders.

Having moved to London to broaden and develop her skills, Patrycja worked for a global claims and recovery Agent where she was primarily responsible for a major Korean electronics account, handling claims in Africa, Europe, CIS & Middle East. Patrycja played a pivotal role in developing online claims systems and in the expansion of this business.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Donna Gandy
Assistant Manager

Mail: Quicklink

Office: +44 (0) 1449 700 673

Mobile: +44 (0) 7800 793 458

Donna joined Pequod October 2015 from Willis where she worked for 9 years as a Technical Manager progressing to Claims Advocate. She has handled a wide spectrum of claims over the years.

Prior to this, Donna gained considerable experience in both the shipping and insurance industries having spent 10 years, within management level and 8 years at a senior level handling direct marine carrier claims on behalf of two of the largest ranked global container operators in the world. Her specialist areas included:- on-site casualty assistance, risk management/prevention, shipowner liability issues, service contract wording reviews, commercial guidance to the group (and its network of worldwide agents) and of course all areas of claims handling. Donna brings to Pequod over 30 years of experience in both insurance and marine cargo claims handling.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Tom Roberts
Assistant Manager

Mail: Quicklink

Office: +44 (0) 1449 700 674

Mobile: +44 (0) 7717 172 906

Tom joined Pequod in 2015 from Willis Limited where he was a Divisional Director within their Marine Cargo claims team and was responsible for the end-to-end claims handling function for a number of large international and UK based clients. As a result, Tom handled claims involving a wide range of cargo types, including Bulk Commodities, Vehicle’s, Electronics and Oil.

Prior to joining Willis’ Cargo claims team, Tom spent 1 year with the Agency Claims Department of Willis where he was responsible for handling cargo claims on behalf of a number of Asian markets. Tom brings with him over 15 years’ experience in cargo claims handling and further strengthens our team.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Elliot Williams
Claims Manager

Mail: Quicklink

Office: +1 (212) 209 3939

Elliot joined Pequod Associates USA LLC in 2019 as the Claims Manager, further expanding Pequod’s adjusting presence in the USA. He has experience in various insurance industries including marine liabilities and hull and machinery.

Elliot has spent the past 21 years as a claim’s adjuster working for a global claim and settling agency, international insurance brokers and claims firm. He is experienced with working directly with insurers, insureds and brokers on individual and account-based losses.

New York
10 Grand Central
155 East 44th Street,
New York
NY 10017

Andrew Rayner
Claims Operations Manager

Mail: Quicklink

Mobile: +1 (212) 209 3939

Andrew joined Pequod in 2018 after spending the last 8 years working exclusively on the surveying side of the marine insurance business, during which time he was able to develop a global network of accredited surveying partners.

Andrew’s role at Pequod is to develop the new business of all lines while being responsible for managing the surveying side of our new 15/15 platform.

Andrew has over 20 years of experience working in the insurance industry, including time as an adjuster, broker and leader in marketing and business development.

New York
10 Grand Central
155 East 44th Street,
New York
NY 10017

John Denning
Senior Claims Handler

Mail: Quicklink

Office: +44 (0) 1449 674 251

Mobile: +44 (0) 7990 895 892

Before joining Pequod in January 2019, John was the senior marine claims adjuster at Sompo Japan for 14 years, where he was responsible for the claims management and administration of a number of prestigious Japanese accounts.

John is an experienced marine cargo claims handler specialising in direct and reinsurance, freight liability and goods in transit claims.

With a background working as a marine claims adjuster and a marine claims broker in both the Lloyd’s and Company markets, John brings with him 40 years experience in both marine insurance and marine cargo claims handling.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Kelly O'Reilly
Senior Claims Handler

Mail: Quicklink

Office: +44 (0) 1449 674 274

Mobile: +44 (0) 7812 078 147

Following the completion of her Business Mathematics degree in 2006 Kelly began her career by joining Willis. Her first role was in the accounts department.

Kelly developed advanced excel skills and she was a key contributor to the development and implementation of new processes across the accounting and settlement department. Having established a solid understanding of marine insurance Kelly then joined the cargo claims team, where she worked on a wide variety of accounts covering various commodities, territories and markets.

In 2017 Kelly joined Pequod bringing with her over 10 years’ experience and a Diploma from the Chartered Insurance Institute. Kelly seamlessly handles claims and recoveries for key accounts, using her broad skill set to deal with a variety of commodities and policies.

In addition to handling claims and recovery files, Kelly has meetings with key contacts, produces reports internally and externally and also provides mentorship, training and guidance to assist other team members in developing their own skills and experience.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Dick Hai Law
Senior Claims Handler

Mail: Quicklink

Office:+1 (212) 209 3939

Dick joined Pequod Associates USA LLC in 2020 as a Senior Claims Handler, further expanding Pequod’s adjusting presence in the USA.

He has experience in various insurance industries that include maritime, property and energy.

Dick has spent the past 15 years as a claim’s adjuster working for a global claim and settling agency, international insurance companies, and global risk management and claims firm. He is experienced with working directly with insurers, insureds and brokers on individual and account-based losses. Dick will also be bringing his IT expertise to Pequod.

New York
10 Grand Central
155 East 44th Street,
New York
NY 10017

Ellie Berry
Claims Handler
Claims Handler

Mail: Quicklink

Office: +44 (0) 1449 778 343

Mobile: +44 (0) 7453 329 717

Ellie joined Pequod in January 2020 with 5 years of experience as a Senior Claims Advisor at LV Insurance. At LV Ellie handled a variety of different claim types, specialising in the non-standard commercial market.

At Pequod, Ellie handles claims and recoveries for key accounts dealing with a variety of commodities including photocopiers and their peripherals and an account dealing with motor vehicles. She also assists as part of a team with the smooth running of many other accounts handled within the Stowmarket office.

Her role includes query resolution, regular communication with third parties and accurate recording of claims figures onto the Pequod database system. Ellie is also responsible for all office administration duties and employs excellent organisational and communication skills to support the rest of the Stowmarket claims team.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

Andrea Smith
Claims Support

Mail: Quicklink

Office: +44 (0) 1449 700 670

Mobile: +44 (0) 7753 522 110

Andrea joined Pequod in 2015 and brought with her 16 years of experience working for a leading national insurance broker.

With her background of claims administration and excellent secretarial and administration skills, her role within the Pequod Stowmarket office is Administration Manager.

Pequod London
Coppergate House,
10 Whites Row,
London,
E1 7NF

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